Date published: 01.09.08 - not release date

Amcat announces programme to help customers build Ofcom compliant operations and end silent calls

‘Dial Responsibly’ programme promotes responsible operation of automated outbound technology

Oklahoma City, US / Manchester, UK, 17th August, 2006 - Amcat, a global leader in customer care & interaction solutions is taking a pro-active stance in helping new and existing customers build compliant operations with the introduction of its ‘Dial Responsibly’ campaign that is educating users of automated dialling equipment to meet all Ofcom regulations.

Amcat’s MD for EMEA, Phil Hagen commented, “As the leading supplier of automated outbound systems in the UK, we believe that it is important that we continue to provide educational programmes that encourage responsible operation of outbound contact technology. First, it is the law, but secondly, responsible operation that improves conditions for consumers and our customers makes good business sense.”

He continued, “The programme follows on from a series of free industry events held by Amcat to discuss the Ofcom regulations for automated outbound systems. We invited all Amcat customers, the general public, the DMA and industry analyst Datamonitor and held frank discussions on how businesses need to change to meet the challenges of a new regulated environment.”

He continued, “As part of our ‘Dial Responsibly’ programme Amcat has established a dedicated compliance team that is offering advice and training.

Their mission is to:

·Consult with customers on technology compliance issues

·Maintain dialogue with the DMA, CMA and regulatory agencies

·Provide compliance check lists and informational white papers

It is important that Amcat continues to state its point of view clearly. We want to improve conditions for UK consumers and strengthen a marketplace that employs 1000's of people and brings millions into the UK economy.”

As part of the ‘Dial Responsibly’ programme, Amcat has published a free whitepaper entitled, “Building a compliant organisation’ which is available to download by visiting its website, www.amcat.co.uk

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Editor’s Notes:

About Amcat:

Amcat™ is a leading provider of contact centre solutions that helps employees delight customers. With Amcat’s IP-based contact centre platform, organisations can guarantee that each customer contact is an intelligent, productive contact, increasing employee morale and customer satisfaction. The Amcat customer contact platform ensures that companies align their entire organisation around customer care, providing better service at lower cost. As a result, companies profit from better customer acquisition and retention metrics, and ultimately, more revenue and profit. Today, Amcat is helping over 2,000 companies delight their customers while improving efficiency, increasing productivity and enhancing professionalism. That’s Amcat. Creating prosperous companies through better customer service.

For more info visit www.amcat.co.uk or call 0161 772 7100.

Press Contact: Jane Moores, TTA Communications LTD. Tel: 00 44 (0) 845 658 0120. e-mail: jmoores@ttauk.com